Privacy Policy
1. Return Request
1.1 You may request a return within 14 days of receipt. Items must be unused and in original packaging.
1.2 In the event of a quality issue, please contact customer service for assistance. Return shipping costs for defective items will be reimbursed.
2. Refund Process
2.1 After receiving and inspecting the returned goods, we will process your refund via the original payment method within 7 business days.
2.2 If your payment method does not support original refunds, alternative methods will be arranged.
3. Non-refundable Items
3.1 Custom goods, sale items, and used/opened products (for non-quality reasons) are not eligible for return.
4. Special Notes
4.1 Repeated abuse of the return policy may lead to service refusal.
4.2 Buyers are advised to use traceable logistics; return risks are borne by the customer.
Sales Terms and Conditions
1. Products and Description
1.1 All “KOVPET” branded products sold are guaranteed authentic.
1.2 Product images and descriptions are for reference only; actual products shall prevail.
2. Order Management
2.1 Please confirm your product choice and shipping address before placing an order.
2.2 We reserve the right to cancel orders due to inventory shortages or abnormal activity.
3. Pricing and Payment
3.1 All prices are quoted in USD, exclusive of any special shipping fees.
3.2 Final prices are those displayed at the checkout.
3.3 Payments must be made using authorized methods.
4. Delivery and Risk Transfer
4.1 Orders will be shipped within 7-15 business days after confirmation; actual time may vary by logistics.
4.2 Ownership and risk are transferred upon delivery to the recipient.
5. After-sales Service
5.1 For quality issues, please refer to our “Refund and Return Policy.”
5.2 For non-quality returns, products and packaging must be intact; related shipping costs are borne by the customer.
6. Legal Statement
6.1 These terms are governed by US and relevant national laws. In case of disputes, the local law where the product is received shall apply.