Refund and Return Policy
1. Return Request
1.1 You may request a return within 28 days of receipt. Items must be unused and in original packaging.
1.2 In the event of a quality issue, please contact customer service for assistance. Return shipping costs for defective items will be reimbursed.
2. Refund Process
2.1 After receiving and inspecting the returned goods, we will process your refund via the original payment method within 14 business days.
2.2 If your payment method does not support original refunds, alternative methods will be arranged.
3. Non-refundable Items
3.1 Custom goods, sale items, and used/opened products (for non-quality reasons) are not eligible for return.
4. Special Notes
4.1 Repeated abuse of the return policy may lead to service refusal.
4.2 Buyers are advised to use traceable logistics; return risks are borne by the customer.
Warranty and After-sales Service Policy
1.1 All “KOVPET” branded products enjoy a 24-month warranty from the date of receipt. The warranty covers damages or malfunctions caused by material, process, or structural defects under normal use.
1.2 The warranty service is limited to genuine products purchased through the KOVPE official website (www.kovpet.com) or authorized channels.
2.1 The warranty does not apply in the following situations:
Damage caused by unauthorized disassembly, modification, or repair;
Failures caused by non-original parts;
Damage from dropping, collision, water ingress, high temperature, fire, lightning, etc.;
Normal wear and tear, consumables misuse, improper installation, or overloading;
Loss or alteration of the serial number or labels.
3.1 If the product has quality issues and requires repair or replacement, please submit the following documents within the warranty period to our official after-sales email
Order details (order number, purchase channel, etc.)
Product photos or videos clearly showing the entire issue
Problem description and contact information